Updated October 15, 2025

Introduction

Our goal is to make your shopping experience smooth and worry-free.
If you are not completely satisfied with your purchase, we’re here to help.
This policy outlines the conditions under which refunds or replacements can be requested.

Eligibility for Refunds or Returns

Refunds or replacements are applicable only for non-battery accessories or items that meet one or more of the following conditions:

• The product received is damaged, defective, or not as described.

• The wrong item was shipped.

• The product has manufacturing defects and is within the warranty period.

Please note:

• Refunds are not applicable on used or installed batteries.

• Opened or tampered battery packaging may void eligibility for return or refund.

Time Frame for Returns and Refunds

You must raise a refund or return request within 7 days of delivery.
After this period, we may not be able to process your request.

Process for Requesting a Refund or Replacement

To request a refund or replacement, please contact our support team with your order details and proof of issue (e.g., photos or videos).

Email: support@mansoyryousef.com
Phone: +212 6 00 00 00 00

Once we receive your request, we will:

1. Review the issue and verify eligibility.

2. Notify you of approval or rejection within 2–3 working days.

3. For approved cases, process a replacement or refund within 5–7 working days.

Return Shipping

• If the return is due to a defective or incorrect product, we will cover the return shipping cost.

• If you wish to return a product for personal reasons (e.g., no longer needed), you will be responsible for the shipping charges.

All returned items must be in their original packaging, unused, and accompanied by the purchase invoice.

Refund Method

Approved refunds will be credited to your original mode of payment (e.g., credit/debit card, bank transfer, or digital wallet).
Refund processing times may vary depending on your bank or payment provider.

Non-Refundable Items

• Installed or used batteries

• Products damaged due to misuse or improper installation

• Items without original packaging or missing parts

• Clearance or promotional items

Warranty Claims

For any warranty-related issues after purchase, please refer to our Warranty Policy page or contact our customer support team.

Need Assistance?

We’re always happy to help resolve any issues promptly.

Amaron Maroc
Avenue Hassan II, Quartier Industriel
Casablanca 20250, Morocco
support@mansoyryousef.com
+212 6 00 00 00 00